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Privacy Policy

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Last Updated: 11th November 2025

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Claire Hill LTD (“Company”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, courses, programs, membership areas, or other services.

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By using our website or services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect the following types of information:

1.1 Personal Information

  • Name, email address, postal address, telephone number

  • Account login information (username, password)

  • Payment information (via Wix.com or ThriveCart), including credit/debit card details

  • Communications with us (emails, messages, feedback, reviews, or survey responses)

1.2 Non-Personal Information

  • IP address, browser type, device information, operating system

  • Session data including page visits, interactions, and browsing behaviour

  • Cookies and other tracking technologies (see Section 5)

 

2. How We Collect Information

We collect information in the following ways:

  • Directly from you when you register, make a purchase, contact us, or complete forms on the website

  • Automatically through cookies and website analytics tools

  • From third-party service providers such as Wix.com and ThriveCart, when you complete a transaction

 

3. How We Use Your Information

We use your information to:

  • Provide and operate our services, including courses, programs, and memberships

  • Process payments and deliver products or services you purchase

  • Respond to inquiries, provide customer support, and manage accounts

  • Send service-related notices, updates, and promotional communications (where you have consented)

  • Improve and personalise our services and website

  • Comply with legal obligations

 

4. Sharing and Disclosure of Information

We may share your information in the following circumstances:

  • With Service Providers: Wix.com, ThriveCart, and other third-party providers for transaction processing, hosting, and technical support

  • For Legal Compliance: If required by law, regulation, or legal process

  • Business Transfers: In the event of a merger, acquisition, or sale of assets

All third-party service providers act as data processors under GDPR, and your data is handled according to their privacy policies.

 

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

  • Improve your user experience

  • Identify registered users

  • Analyse website performance

  • Ensure security and prevent fraud

You can manage cookies through your browser settings. For more information about cookies and how to manage them, please visit https://www.allaboutcookies.org.

 

6. Data Retention

We retain your personal data only as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes or enforce agreements

After this period, your personal information is securely deleted or anonymised.

 

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and receive a copy of the information we hold about you

  • Request correction, restriction, or deletion of your personal information

  • Object to processing based on legitimate interests or marketing communications

  • Withdraw consent at any time

  • Lodge a complaint with your local data protection authority (e.g., the ICO in the UK or other EU regulators)

To exercise your rights, contact us at claire@clairehill.uk.

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8. Security

We implement reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security

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9. Communications

By contacting us or using our services, you consent to receive communications electronically, including updates, notices, promotional messages, or service-related information. Electronic communications satisfy legal requirements for written communication.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting to the website. Material changes will be highlighted so you are aware of updates to how we collect, use, or disclose information.

 

11. Contact Information

Claire Hill LTD
Office 6, Platform 26, 26 Railway Street, Chatham, ME4 4JT
Email: claire@clairehill.uk

For any questions, concerns, or to exercise your rights, please contact us using the details above.

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